Business process automation for organisations that have outgrown copy and paste

When the same details are typed into a form, then an inbox, then a spreadsheet, then the finance system, the work is slow and the mistakes are quiet. We connect the tools you already use so information moves on its own, and someone is told when it does not.

Flow Starter from £2,500, in about two weeks. Fixed price before any work starts.

Signs you need this

  • Someone spends part of every week copying information from one system to another.
  • Enquiries, bookings or applications wait in an inbox until a person has time to move them.
  • Month-end or term-end reports take days because the data lives in five places.
  • Gift Aid, invoices or receipts are prepared by hand from a spreadsheet.
  • A process only works because one person remembers how to do it.
  • You have tried an off-the-shelf automation tool, and it now fails without anyone noticing.

What we automate

  • Forms to records. A web form creates the record, files the attachments, sends the confirmation and tells the right person.
  • Systems that talk to each other. Your CRM, accounting package, booking tool and email platform kept in step through their APIs.
  • Documents. Invoices, receipts, letters and certificates produced from your data, not retyped.
  • Reports. Weekly or monthly figures gathered and sent without anyone building them.
  • AI steps with a person in charge. Sorting incoming emails, extracting details from documents, or drafting a reply. A person approves the result before anything is sent or saved.

Every automation comes with error alerts, automatic retries, a log of every run and a handover document, so it does not become another thing only one person understands.

Packages

Flow Starter

from £2,500

About two weeks.

Included

  • One workflow connecting up to three systems
  • Error alerts and automatic retries
  • A log of every run
  • Handover document
  • 30 days of fixes after launch

Not included: AI steps, new software licences, cleaning up existing data, more than three systems.

Usually paired with Flow Watch, £199 a month.

Flow Team

from £5,500

About four weeks.

Included

  • Up to three workflows, or one workflow with up to two AI steps (sort, extract or draft) with a person approving each result
  • An evaluation set of 30 real examples, so we can show how well an AI step performs before it goes live
  • A monitoring dashboard
  • Everything in Flow Starter

Not included: AI that acts without a person's approval, voice agents, chatbots handling personal data at volume.

Usually paired with Flow Watch, £199 a month.

Flow Suite

from £12,000 quoted after discovery

Usually after an Automation Audit or Discovery Sprint.

Included

  • Several connected systems with approvals by role
  • AI steps with evaluation and spending caps
  • A training session for your staff
  • 30 days of fixes after launch

Not included: regulated work, on-call cover.

Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged.

What moves the price

A “from” price is where a package starts, not a promise.

The fixed price after scoping depends on:

  • how many systems are connected, and whether they have reliable APIs
  • how many AI steps there are, and how much checking each one needs
  • how messy the existing data is
  • how many exceptions the process has (“except when the client is a school, then...”)

AI usage costs (the fees charged by the AI provider) are paid on your own account or passed on at cost with a monthly cap you agree in writing.

How it works

  1. Your enquiry, and a short call if it looks like a fit.

    You describe the work and where it goes wrong.

  2. Automation Audit (£750, five working days), if the right first step is not obvious.

    We map one area of admin, estimate the time it takes, and recommend what to automate first, with a fixed price. The findings are yours to keep whatever you decide.

  3. Fixed price and plan.

    One workflow at a time, in the order that saves the most effort.

  4. Build, test and hand over.

    You test it on real cases before it runs on its own.

How paid discovery works

Our commitments: Fixed price, discovery that delivers what it lists, 30 days of fixes after launch, and no lock-in. Read them, with their limits.

After launch

Automations depend on other companies’ software, which changes. Flow Watch (£199 a month for up to five workflows) covers failure alerts, a monthly log review, fixes when a connected service changes its API, and a monthly check of AI outputs against the evaluation set.

See care plans

Questions

Do you use Zapier, Make or n8n, or write code?

Whichever is right for the job and cheapest for you to run. Simple flows between well-known tools often suit a no-code platform on your own account. Flows that need careful error handling, sensitive data or volume are better as a small piece of code you own. We say which and why in the quote.

Will AI make mistakes?

Sometimes, which is why AI steps in our builds suggest and a person decides. Before an AI step goes live we test it on 30 real examples from your work and show you the results. We do not promise a level of accuracy we have not measured.

Is our data safe?

Automations run in accounts you own where possible. We keep personal data out of test data and logs, and we sign a data processing agreement with you before touching anything personal. See security and data protection.

What if the automation breaks after the 30 days?

Faults in our work against the agreed scope are fixed at no charge for the first 30 days after launch. After that, Flow Watch covers monitoring and fixes, or you can ask for work at £140 an hour, agreed in writing first.

Can you work with our existing IT provider or developer?

Yes. We agree at the start who is responsible for what, and the handover document explains what we built, so your IT provider or developer can see how it fits with everything else.

Can you automate something in a system someone else built?

Often, if it has an API or can export data reliably. We check this before quoting, in our reply or in the Audit.

Further reading: When should a spreadsheet become a system?

Tell us which task eats the most time

One or two sentences is enough. Every genuine enquiry gets a reply by email within two working days.