Prices
Our prices are published so you can tell whether we are the right fit before you get in touch. “From” means the price a package starts at; after scoping, you get a fixed price for the work, paid in milestones.
Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged. If that changes, we will tell you before it affects an invoice.
Last updated:
Where to start
- You know what you need, and it fits a package: go straight to the package. Most websites and Flow Starter work this way.
- You know the problem but not the answer: start with an Automation Audit (£750) or a Discovery Sprint (£2,400).
- You need care for something we built: see care and support.
Start here: paid discovery
For anything larger than a package, the first step is a short, fixed-price piece of work that ends with a fixed price for the build.
| Discovery | Price | Time | What you get |
|---|---|---|---|
| Automation Audit | £750 | 5 working days | A map of one area of admin, the time it takes, and a recommendation of what to automate first, with a price |
| Discovery Sprint | £2,400 | 2 weeks | Process and data map, prioritised requirements, technical approach, data protection note, clickable wireframes of the key screens, and a fixed price and timeline for the build. £1,000 is credited against the build if you sign within 30 days. |
| Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged. | |||
You keep the pack whatever you decide. If a listed output is missing, tell us within 14 days of delivery; if we have not supplied it within 10 working days, we refund the fee. The limits are set out in our commitments.
Automation
| Package | Price | Typical time | In short |
|---|---|---|---|
| Flow Starter | from £2,500 | 2 weeks | One workflow, up to three systems, alerts, retries, run log, handover |
| Flow Team | from £5,500 | 4 weeks | Up to three workflows, or AI steps with a person approving each result |
| Flow Suite | from £12,000 quoted after discovery | about 8 weeks | Several systems, approvals by role, AI with spending caps, staff training |
| Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged. | |||
Portals and internal systems
| Package | Price | Typical time | In short |
|---|---|---|---|
| Portal Starter | from £9,500 | 6 weeks | Sign-in, two roles, one record type, documents, notifications, admin dashboard |
| Portal Core | from £18,000 | 10 weeks | Up to four roles, approvals, payments or one integration, reports, audit log, data migration |
| Systems Build | from £30,000 quoted after discovery | 14 to 20 weeks | Several modules and integrations, single sign-on, security review |
| Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged. | |||
Websites
| Package | Price | Typical time | In short |
|---|---|---|---|
| Site Essential | £2,400 | 3 weeks | Up to 5 pages, content editor, WCAG 2.2 AA checks, contact form, cookie-free statistics |
| Site Plus | £4,900 | 5 weeks | Up to 12 pages, donations with Gift Aid or enrolment forms, newsletter, redirects |
| Site Pro | from £8,500 | 8 weeks | Custom content structure, English and Arabic, light member or donor area |
| Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged. | |||
Care and support
| Plan | Price | For |
|---|---|---|
| Care Basic | £99 a month | Websites without payments. 1 hour included. |
| Care Plus | £249 a month | Sites with donations or forms, Portal Starter. 2.5 hours included. |
| Care Systems | £549 a month | Portal Core and larger systems. 5 hours included. |
| Flow Watch | £199 a month | Monitoring for up to five automations. 2 hours included. |
| Build Hours 12 | £1,650 a month | Development retainer, 12 hours a month |
| Build Hours 24 | £3,000 a month | Development retainer, 24 hours a month |
| Handover Pack | £750 once | Documentation, code transfer and a walk-through, if you would rather run it yourself |
| Prices exclude VAT. Tibyan Labs is not currently VAT registered, so no VAT is charged. | ||
Care plans have a 6-month minimum, then roll on quarterly. Pay for a year up front and you get one month free. Extra hours are £140 an hour.
How payment works
| Project size | When you pay |
|---|---|
| Discovery (£750 or £2,400) | In full when you book |
| Under £5,000 | 50 percent to start, 50 percent before launch |
| £5,000 to £19,999 | 30 percent to start, 40 percent at the working preview, 30 percent before launch |
| £20,000 and over | 25 percent to start, then 25 percent at each of three agreed milestones |
- Invoices are due within 14 days.
- Work starts once the deposit is paid and the statement of work is signed, along with a data processing agreement if personal data is involved.
- Two rounds of feedback per milestone are included. Anything new is priced as a change, in writing, before work on it starts.
- The code and data are yours once the work is paid for in full.
Our commitments
The price we agree is the price you pay.
The price in your signed statement of work is fixed. If the work takes us longer than we estimated, that is our cost, not yours.
Discovery delivers what it lists.
An Automation Audit and a Discovery Sprint each list the outputs you will receive. If a listed output is missing, tell us within 14 days of delivery and we will put it right. If we have not supplied it within 10 working days, we refund the discovery fee. Whatever you decide, the pack is yours to keep and use with any supplier.
30 days of fixes after launch.
For 30 days after a project goes live, we fix at no charge anything that does not work as the agreed scope says it should. After that, fixes are covered by a care plan or quoted.
You are never locked in.
The accounts, the code and the data are yours. Code we write for you is yours once it is paid for, your system runs in accounts in your organisation’s name wherever possible, and if you leave you get a handover pack with the code, documentation and access.
Each commitment has limits, which are set out in full on our approach page. The full terms, including limits on liability, are set out in the agreement you sign before work starts.
What we do not take on
- Stand-alone mobile apps for clients. Our portals and systems work on phones and can be added to the home screen like an app. We build app-store apps only as our own products.
- Large online shops
- Open-ended hourly work without a cap
- Software built for equity or a share of revenue
- Regulated work we are not set up for (we will say so in our reply)
Questions
Why publish prices?
Because guessing wastes your time and ours. If our starting prices are outside your budget, you know before you get in touch.
Why do you charge for discovery?
Because a reliable fixed price needs real work: mapping the process, agreeing what matters most and designing the key screens. Free scoping tends to produce vague quotes. You keep the discovery pack whatever you decide, and £1,000 of a Sprint is credited if you go ahead within 30 days.
How do we pay?
By invoice and bank transfer: a deposit to start, then the milestone payments in the table above. Invoices are due within 14 days.
Do you discount for charities?
We do not discount by sector. We would rather reduce the scope to fit your budget than reduce the care that goes into the work.
Can you work to our budget?
Yes, by changing what is built rather than how well. Tell us the budget range in your enquiry and we will say what it can buy.
Further reading: How much does a client portal cost in the UK?
Tell us what you need and what you have to spend
Every genuine enquiry gets a reply by email within two working days, with an honest view of what that budget can buy.
Prefer email? Write to hello@tibyanlabs.com.
Printed from tibyanlabs.com/pricing. Page last updated 10 November 2026.